Guidelines for product and company reviews
How do we check and post reviews?
We almost always post a product review online; negative, positive and neutral. However, we first check if the review meets our review conditions and if the review is not fake. We also check if it is written by someone who bought the item through legendURN. We do not pay for reviews.
Why are there reviews of articles?
Reviews on our website are meant for you to share your experience with an item with other customers. Would you like to write a review? We would really appreciate it! Please remember these conditions while writing and your review will be online soon.
We do not allow the following:
• You did not purchase the item through legendURN.
• Opinions or statements that have nothing to do with your experience with the item.
• Inappropriate language (for example, but not limited to, swearing, racist remarks, diseases or slurs).
• References, whether as URL or not, to other websites.
• Discounts, commercial actions, campaigns or price differences compared to other (online) shops.
• Commercial content and/or a commercial purpose, unless explicitly stated in a separate paragraph.
When reviews are deleted:
legendURN may, without notice, reject a review immediately after it has been written or delete it afterwards. This may be done in these cases, among others:
• If one or more conditions are not respected or legendURN has a reasonable suspicion of this.
• If the review is about product information that was wrong at the time of purchase but has since been changed. To avoid confusing customers, we may choose to remove the review.
• When the automatic check detects an abnormal pattern, we have reason to believe that the review is fake.
• A negative experience is never a reason to reject or remove a review. If the review meets the requirements, it will go online. No matter if it is negative or positive.
How reviews are collected and displayed
Only legendURN customers can write a review about articles they have purchased through legendURN. This way we are sure that reviews are written by experts.
You can write a review in 2 ways:
1. Each item on our website has a review section where you can share your own review.
2. We will invite you via email to write a review about something you bought. You can then choose to write a product review or a business review on the review site Trustpilot.
Reviews are never immediately visible. This is because the origin and content are first checked automatically or manually. We do this check ourselves. Usually your review will be online within a few days. At this time you cannot edit or delete product reviews yourself. Do you want to remove a review you have written yourself? Please contact our customer service.